{"title":"Warranty","description":"\u003cp class=\"MsoNormal\"\u003eAt\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eOwl Power\u003c\/b\u003e, we stand behind the rugged reliability of our XTAR products. As an authorized New Zealand distributor, our warranty policy is designed to keep you powered up with confidence, backed by both manufacturer standards and the protections of the\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eNew Zealand Consumer Guarantees Act (CGA)\u003c\/b\u003e.\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eWhy is this page so obvious - simple unlike competitors we believe in our products and warranty and likewise it's the same reason we have available to you the MSDS (Material Safety Data Sheets) and SOC (Statement of Compliance) - if you don't see these on some else's website - we suggest you look elsewhere\u003c\/p\u003e\n\u003cdiv class=\"MsoNormal\" align=\"center\"\u003e\u003chr size=\"2\" width=\"100%\" noshade align=\"center\"\u003e\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eWarranty Periods by Product Category\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eOur warranty coverage begins from the date of purchase. If a manufacturing defect occurs within these timeframes, we will provide repair or replacement services.\u003c\/p\u003e\n\u003ctable class=\"MsoNormalTable\" border=\"0\" cellpadding=\"0\"\u003e\n\u003cthead\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eProduct Category\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eWarranty Duration\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/thead\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eXTAR Chargers\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e24 Months\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eXTAR Flashlights \u0026amp; Dive Lights\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e24 Months\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eXTAR USB Charging Hubs\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e12 Months\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eLi-ion Batteries \u0026amp; Accessories\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e3 Months*\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eSolar Panels \u0026amp; Power Stations\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003ctd\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e12 Months\u003c\/b\u003e\u003c\/p\u003e\n\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003ci\u003e*Note: Due to the nature of consumable cells, batteries are covered for manufacturing defects only. Capacity loss through normal use (wear and tear) is not covered.\u003c\/i\u003e\u003c\/p\u003e\n\u003cdiv class=\"MsoNormal\" align=\"center\"\u003e\u003chr size=\"2\" width=\"100%\" noshade align=\"center\"\u003e\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eWhat is Covered?\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eThis warranty covers defects in material and workmanship under normal use. During the warranty period, Owl Power will:\u003c\/p\u003e\n\u003col start=\"1\" type=\"1\"\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eRepair\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003ethe product at no charge using new or refurbished replacement parts.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eReplace\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003ethe product with a new or refurbished unit of the same model.\u003c\/li\u003e\n\u003c\/ol\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eThe \"15-Day Fresh\" Guarantee\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eIf your product is found to be defective within\u003cspan\u003e \u003c\/span\u003e\u003cb\u003e15 days\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eof delivery, we will provide a\u003cspan\u003e \u003c\/span\u003e\u003cb\u003ebrand-new replacement\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eand cover the return shipping costs within New Zealand.\u003c\/p\u003e\n\u003cdiv class=\"MsoNormal\" align=\"center\"\u003e\u003chr size=\"2\" width=\"100%\" noshade align=\"center\"\u003e\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eExclusions \u0026amp; Limitations\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eThe warranty is void if the product has been subjected to:\u003c\/p\u003e\n\u003cul type=\"disc\"\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eMisuse or Abuse:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eIncluding physical damage, drops, or use outside of specified operating parameters.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eUnauthorized Modification:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eAny attempt to open, repair, or modify the internal circuitry.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eEnvironmental Damage:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eExposure to excessive heat, corrosive chemicals, or water ingress (unless the product is specifically rated for such environments, like XTAR Dive Lights).\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eIncorrect Power Input:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eDamage caused by using incompatible cables, solar panels, or power adapters.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eLeaking Batteries:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eDamage to chargers or flashlights caused by leaking non-XTAR batteries.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cdiv class=\"MsoNormal\" align=\"center\"\u003e\u003chr size=\"2\" width=\"100%\" noshade align=\"center\"\u003e\u003c\/div\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003eHow to Make a Claim\u003c\/b\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003eTo ensure a smooth process, please follow these steps:\u003c\/p\u003e\n\u003col start=\"1\" type=\"1\"\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eTroubleshoot:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eMany \"faults\" are related to poor contact or discharged cells. Try cleaning the contact points with a dry cloth first.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eContact Us:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eEmail our support team with your\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eProof of Purchase\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003e(Invoice\/Order ID) and a brief description (or video) of the fault.\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eReturn Authorization:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eOnce your claim is assessed, we will issue a Return Merchandise Authorization (RMA) number.\u003cspan\u003e \u003c\/span\u003e\u003cb\u003eDo not send products back without this number.\u003c\/b\u003e\n\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cb\u003eShipping:\u003c\/b\u003e\u003cspan\u003e \u003c\/span\u003eFor claims made after the initial 15-day period, the customer is responsible for shipping the item to our Northland service center. We will cover the cost of shipping the repaired\/replaced item back to you.\u003c\/li\u003e\n\u003c\/ol\u003e","products":[],"url":"https:\/\/owlpower.co.nz\/collections\/warranty.oembed","provider":"Owl Power","version":"1.0","type":"link"}